Last updated: January 2025

Longer Precision Pump Co., Ltd. (hereinafter "Longer Pump") respects your privacy and protects your personal information. This privacy policy will inform you how we process your data, tell you about your privacy rights, and explain how the law protects you.

1. Collection of Personal Information

For customers who use Longer Pump's products and services, we may collect the following types of information:

Information you voluntarily provide

Personal contact information. When you contact us, provide us with comments, suggestions or inquiries, participate in our online or offline activities, subscribe to marketing materials, etc., you can leave your contact information, including your name, company name, position, title, email address, phone number, etc. You are not required to provide us with personal information, but in some cases, if you choose not to provide it, we may be unable to provide you with relevant products or services, respond to your needs or solve the problems you encounter.

Information we obtain when you use the relevant services

Cookies. The Website uses cookies or similar technologies that will collect information about your use of the Services, such as the applications used, websites visited, and how you interact with content available through the Services. Please review the Cookies section of this Privacy Policy for more details.

2. Use of Personal Information

We strictly abide by applicable laws, regulations, and other regulatory documents, and we only use your personal information for specific and legitimate purposes with your consent. These purposes include but are not limited to the following:

• Account-related: Help you complete account registration and activation and ensure that you can enjoy all functions and services within the scope of your account permissions.

• Functionality realization: Necessary information usage is used to achieve complete product and service functions, such as software activation applications.

• Personalized experience: We strive to create a personalized user experience by accurately recommending products, services, and activities that meet your needs.

• Security and after-sales: Identity identification and verification are performed to prevent loss or fraud and to provide after-sales services.

• Response to requests: We collect relevant information about your requests and feedback to better respond to you.

• Order processing: Properly handle your order information to ensure our products and services can be delivered accurately.

• Communication and interaction: Whether you contact us on your initiative or we communicate with you with your consent, we will send you information about products and services that may be of interest to you, including pushing promotional advertisements and information, inviting you to participate in activities or questionnaires we organize, etc.

• Performance optimization: To improve device performance and optimize your user experience, we will perform performance analysis and upgrades on device hardware or software.

• Operational and market analysis: We use information for statistical analysis of business operations and market behaviour to continuously improve our operating model and marketing strategy.

3. Information Protection Measures

We will take reasonable security measures to protect our customers' personal information, including technical, physical and administrative safeguards to prevent unauthorized access, use, disclosure or destruction.

In terms of technology, we use advanced encryption technology to encrypt, store, and transmit customers' personal information to ensure its confidentiality and integrity during transmission and storage. At the same time, we continuously update and upgrade our security protection systems, such as firewalls, intrusion detection systems, etc., to resist external network attacks.

Regarding physics, we implement strict physical security management on servers and devices that store customer information. Servers are placed in a secure computer room environment, equipped with access control systems, surveillance cameras, firefighting equipment, etc., to ensure that only authorized personnel can enter the computer room. At the same time, we regularly maintain and inspect the equipment to ensure its normal operation and the safe storage of information.

In terms of management, we have established a sound information security management system and clarified the responsibilities and authority of each department and personnel in information security. We provide strict information security training to employees to improve their information security awareness and skills. At the same time, we conduct internal audits and risk assessments regularly to identify and resolve information security issues promptly.

4. Protection of Privacy Rights

Customer Rights

When using Longer Pump's products and services, customers have the following rights:

• Access and Correction of Personal Information: Customers can access their personal information and request corrections if they find it incorrect. For example, if customers see that their contact information is inaccurate, they can request a correction to Longer Pump.

• Deletion of personal information: Customers can request deletion of their personal information under certain circumstances. For example, when customers no longer use Longer Pump's products and services or believe that personal information no longer needs to be retained, they can apply to delete personal information.

• Unsubscribe from promotional information: Customers can unsubscribe at any time if they do not wish to receive promotional information from Longer Pump. Longer Pump will respect the customer's choice and no longer send promotional information to them.

• Complaints and Feedback: If customers are dissatisfied with Longer Pump's implementation of its privacy policy, they can file a complaint or give feedback. Longer Pump will handle the matter promptly and give customers a satisfactory response.

Processing Flow

Longer Pump will strictly follow the requirements of relevant laws and regulations and promptly handle customer rights requests. When customers request access, correct, or delete personal information, Longer Pump will review and process them within the prescribed time. If the request is reasonable, Longer Pump will take appropriate measures to protect the customer's rights.

For complaints, Longer Pump will establish a unique complaint-handling mechanism. Customers can file complaints through various channels, such as a customer service hotline, email, etc. After receiving the complaint, Longer Pump will promptly investigate, communicate with the customer, take appropriate measures to solve the customer's problem, and provide feedback on the handling results to the customer.

5. Third-party links

Our Website may contain links to other websites. These third-party websites have privacy policies; we are not responsible for their content or security. When visiting third-party websites, customers should be vigilant and understand the provisions of their privacy policies regarding information collection, use, sharing, and protection. If you have any questions or concerns about the privacy policies of third-party websites, it is recommended that you visit with caution or choose not to visit.

6. How we use Cookies

A cookie is a small text file the website server places on the client (your computer, mobile phone or other intelligent terminal) when browsing the web. It can be used to improve your user experience.

This Website may use Cookies placed by us or third parties that provide specific services to collect and store your online preference information. This information is used to provide a good experience and allow us to improve our products or services. These third-party cookies and similar technologies collect and use such information and are not subject to this Policy but to the privacy policies of the relevant users. We are not responsible for third-party cookies and similar technologies.

You can withdraw your consent to these cookies anytime by clearing them through your browser settings.

7. Cross-border transfer of personal information

In global business operations, cross-border transmission of personal information may be involved. We only conduct cross-border transmission of personal information in the following circumstances: When you use specific international business services or functions, and providing such services or functions involves sharing your necessary personal information with affiliated companies, partners or third-party service providers located overseas. Before cross-border transmission, we will strictly follow the requirements of relevant laws and regulations to conduct a comprehensive security assessment and review of the recipient to ensure that it has the same strict data protection level and security assurance capabilities as us.

We will clearly define and limit the types of personal information transmitted to those necessary to achieve specific business purposes, such as your basic registration information (name, email address, contact number, etc.), transaction information generated during the use of our products or services, and technical support related information. During the transmission process, we use industry-standard encryption technology (such as SSL encryption protocol, etc.) to encrypt the data to ensure the confidentiality and integrity of the data in the transmission link and prevent the information from being stolen or tampered with.

You have the right to know about our cross-border transmission of personal information, including information about the recipient, the type of data transmitted, the purpose, etc. If you have any doubts or objections to our cross-border transmission, you can contact us anytime through the customer service channels we provide. We will actively respond and provide you with necessary explanations and assistance to ensure that your right to know and control the cross-border transmission of personal information is effectively exercised.

8. Privacy of Minors

Longer Pump attaches great importance to the protection of minors' personal information. We will protect minors' personal information by relevant national laws and regulations.

If you are a minor under the age of 18, you should obtain the consent of your parents or legal guardians before using our services or products. We will only use or disclose the collected personal information of children when permitted by law, with the explicit consent of parents or legal guardians, or when it is necessary to protect children. And if you, parents or other guardians ask us to correct or delete the personal information of minors, we will take timely measures to correct or delete it, except as otherwise provided by laws and administrative regulations.

9. Updates to the Privacy Policy

We may modify this Privacy Policy from time to time. Customers are advised to read the latest version carefully before continuing to use our services. If customers do not agree to the new Policy, they can choose to stop using our services and contact us in the manner we provide to process their personal information.

Significant changes may include but are not limited to the following: Substantial changes in laws and regulations require us to adjust our privacy policy. Considerable adjustments to our business model result in changes in how personal information is collected, used or shared. We introduce new technologies or services that may affect the processing of personal data, etc.

10. Contact Us

If customers have questions or concerns about our privacy policy or the handling of personal information, please contact us using the contact information provided on our Website. Our contact methods include but are not limited to the following:

• Customer Service Hotline: Customers can call our customer service hotline to communicate with professional customer service staff and raise questions and concerns.

• Email: Customers can email our designated addresses to elaborate on their questions or concerns.

• Online Customer Service: Our Website's online customer service function lets customers communicate with customer service staff in real-time and get timely answers.

We value customer feedback and opinions and will take every question and concern seriously, responding to them and handling them within the specified time. We are committed to providing quality services and protecting customers' privacy and personal information security.